Okay so a year later things have really taken a tu...

Okay so a year later things have really taken a turn for the worse. First, my groomer Leslie quit. Grooming after that has been horrible- uneven, not what a requested and lots of sprigs everywhere. They fixed it but still ended up with hair cut not what was discussed. Second, my dog contracted a horrible intestinal infection that was going around the doggie daycare. I supplied vet lab results and was told several dogs had it - only when I let them know my dog had been sick and asked had any other dogs been sick. Rover Oaks never notified folks that there was a contagious infection (diarrhea and vomiting for prolonged period) was a problem in doggy day care. Months later I discover that this infection was the possible cause for pancreatitis. My dog has very restricted diet and is not overweight or has any other possible causes. Except for one of the last times we visited and he was limping at the end of the day- those two doggie day care employees shrugged and didn't seem concerned. I monitored and he seemed ok, but shortly thereafter he had the diagnosis of pancreatitis. Again I called to notify doggy day care of his illness and was told several dogs had the same pancreatitis. Again dog owners were not notified. This is a life threatening diagnosis if not caught early. They said they would call my vet, but no follow through and when we discussed,Elliot denied that any other dogs were affected. So, four stories with bad results. I never asked for reimbursement, just that dog owners are notified so they can take action if needed. Most of the doggie daycare staff and all of the front desk staff are very professional. Not so sure about management, based on their decisions to not let folks know when there are sick dogs. Although my dog loved the doggie day care and facilities, I can't risk his being exposed to sick dogs, especially when it is a serious illness.