Jode Burkett

Review of Baton Rouge Water Company

Horrible. Automated phone system requires your 15 ...

Horrible. Automated phone system requires your 15 digit account number to do anything, which is very inconvenient if you don't have your bill in front of you. Even when I DID have my bill in front of me, the system didn't recognize my account number!! The website wouldn't let me pay online, so i had to drive across town and stand in line where i was told there is a $3 "convenience fee" to use a credit card??

The line moved pretty quickly, the rep was friendly, and my water got turned on same day, so that's why it's not zero stars.