I would avoid this at all costs. My partner joined...

I would avoid this at all costs. My partner joined last year for special membership and the whole experience has been a disaster. Firstly, the club itself is tired, dirty and lacking atmosphere. The service is beyond amateur- we have been 24 times in the last year and every single occasion the staff struggled to deliver an experience even close to that of a harvester pub. The space is cramped and uncomfortable. The food selection is average but very far from what you expect from a members club . Most upsetting of all is how the bookeeper holds you to ransom over the terms and conditions and any infringement on the offer- they will take money from you immediately- even in error as on 2 occasions the club has been closed meaning we were unable to visit... getting any money back due to error on their part has now taken over 2 months. We could excuse some of the above, like service and general atmosphere and put that down to tough economic conditions and staffing issues. But the lack of understanding and the fact that we have been tied in for another years worth of membership down to a technicality to us illustrates a business that doesn t understand its customer and that an offer such as this ties people in to at least a years worth of sub-par dining and drinking experiences. A real shame as we were genuinely excited about the membership and what it could offer- the reality is quite different and worthy of scepticism...