Aran Benyishay

Review of Boch Toyota

My wife leased a corolla from Boch and then when w...

My wife leased a corolla from Boch and then when we went in and were considering a Prius but were weighing it against other make options, after hours of being there, a greasy-haired manager came out and literally said the words "polar bear" and "environment" to get us to get the Prius. Eventually we did, but they were sleazy.

When that lease was up and Boch contacted us about purchasing the lease early we went in while in town (we moved out of state). The rep and new greasy-haired manager were both terrible and weren't playing ball. We walked out and kept the lease going (about 6 months early). They kept calling and texting, harassing us. On top of that, while other dealerships have "repeat buyer" incentives they did not. Because of how rudely we've been treated in the past, that sealed the deal that we would never again go to Boch for a car.

To follow up, a customer service rep from Boch called me to see why I rated them poorly. When I pointed out all our previous issues and then the lack of any incentive to go back to them after having already done so for 2 cars, she said something to the effect of "We do have customer retention measures in place: we have a customer service department that follows up with people."

I think that one went way over her head.