Stayed with another family for March break 2017, t...

Stayed with another family for March break 2017, total of 4 adults 4 kids. Horrible service. Restaurant staff failed to assist with reservation, restaurant manager Sahil suggested we eat at a different restaurant and then returned at 8pm to "enjoy the buffet" as they had no earlier times for buffet reservation. Made reservation for the following night at 7pm to avoid same problem, showed up and reservation was not on system. Same lady at restaurant counter from previous night, Alisha, told us she found a "great table" for us, despite showing no concern or apology for messing up our reservation in the first place. Showed us to a bar table at the bar next door - tall bar table with bar stools, people consuming alcohol and loud music. Yeah, great table for family dining! Another manager found us and was aghast with her suggestion we stay at the bar, and eventually helped us to a table at the Chophouse Restaurant. Overall lousy service, with the occasional pleasant surprises from some of the servers. Concierge stayed on the phone for 20 minutes helping someone book a meeting room despite me standing in front of him (did not even acknowledge me) and a line of families forming behind me (actually told a lady "I can only help one person at a time"). Requested early check-in, but didn't get our second room until after 4pm, the regular check-in time.
Nice rooms, good size, nice layout. Good location, nice Muskoka setting. Many other choices around with way better customer service and value. Will not return. Staff obviously unprepared or did not care about the March Break crowd arriving.