Shondra Leigh

Review of Loews Hollywood Hotel

I had a terrible experience checking in. I paid fo...

I had a terrible experience checking in. I paid for the night via a 3rd party. After waiting for 15-20 minutes at check in, the registration clerk said he couldn't let me check in because my driver's license was invalid. This is the same license that I used to fly into and out of LA, to rent a car, and to check into 3 other hotels in the greater LA area, yet it wasn't good enough to check into Loews. What ensued was a 2 hour check in process that was only made possible by negotiating a cash deposit. It was infuriating, I missed my dinner reservation, and no one from Loews has been able to explain to me why they had a problem with my license when no one else in LA or anywhere else ever has. It's been over 2 weeks and the Loews management has not responded to my complaint. Suffice it to say, their customer service is terrible.