This hotel is horrible and are not to be trusted. ...

This hotel is horrible and are not to be trusted. I stated here with 6 people and had paid for 3 rooms last weekend. Our hot water was off every night an they told ha to let it run for hours to see if it comes on and then they had us put on towels and go down the hall to another room to shower. (so unprofessional)
One of the rooms did not have heat (20 degrees outside) so we had to use a space heater.
So i will say that the staff did what they could to accommodate us through the night however the management staff handled this so wrong. They offered us FREE breakfast and 10,000 bonus points (which after looking it up was only equal to aprox $35) after paying over $1500 total for 2 nights this was a slap in the face. And not only that but here it is a week later and the points never even showed up on my account. I feel scammed and will NEVER stay at this dump again and i LOVED Hilton. They should remove their name from this hotel.