Yesterday evening 09/25/19 at Macys Watertower, I ...

Yesterday evening 09/25/19 at Macys Watertower, I went to exchange replacement earrings that was presented to me as new after the orignal pair could not be repaired, I spoke with the manger of fine jewelry, I showed the manger the earrings, he says that the present dents in the earrings was the logo. At this point I m tired and not looking to argue so I simply replied the originally earrings I purchased did not have dents in the studs in fact that was the selling point made when I originally purchase the earrings at Macys in Orland Mall. Also, the current Children's Crystal Ball Reversible Stud Earrings you have in the store now do not have different sized dents in them.
I have never felt so disparaged in my life, all I wanted to do was exchange the earrings and not be dismissed with lies that undermines my claim. I will attempt to exchange the earrings this evening at Macys State Street.
Overall, I really did not appreciate how I was spoken to, why just flat out lie and say that s how they are made, not cool at all, you don't get to treat customer like they're disposable.
A complaint has been filed!