Shayesta Chattoo

Review of Quest Trade

I just waited 2 hours and 21 minutes to speak to a...

I just waited 2 hours and 21 minutes to speak to an agent and when the agent became available, I had to join a work call so couldn t speak to them and I was also on chat with 99 people ahead of me and once I got on the chat, the representative told me to upload a document and she would wait for me. When I went back to let her know it is uploaded probably 3-5 min wait time, the chat ended due to a timeout. I would give 0 stars for customer service if possible.