Travis Hill

Review of City Utilities of Springfield

I set up a payment arrangement on their website du...

I set up a payment arrangement on their website due to increased expenses due to an upcoming move. When I went back to confirm the date that the arrangement was set to pay the 2nd half, I was blocked out of the Payment arrangement page because of an OVERDUE BALANCE. I spent almost an hour before concluding that this plage that I was suddenly denied access to was the only place to view the information. I hope my memory is accurate on when I "think" it may have been.

UPDATE:
I had intended to bump my rating up to 3 stars because less than a couple of days after I placed my initial review I received a call from a very helpful individual. He went over the payment plan dates with me, set up for the address to be changed and I thought that everything was all set.
I made sure that funds were in my account for the day of the upcoming payment and assumed everything was fine. Fast forward to yesterday 04/29, I log into the website to see it showing nothing paid, my account showing 5 days overdue with no mailings having been received but I knew it would be any day that I'd get a shutoff notice.
I call in to try and put a stop to it before anything can happen. The representative that I spoke with this time was the polar opposite of the man that had called me previously. He talked down to me the whole time, was very rude, acted like I was supposed to know and understand all of their policies by default. He tells me that a PAYMENT ARRANGEMENT is only a PROMISE TO PAY but that it's not "THEIR RESPONSIBILITY TO RUN THE PAYMENT" When I tell them that absolutely no one else had told me this he clearly thought I was just lying. Oh well, water under the bridge. I get home as soon as I can after work and make a payment right way for MORE than the amount that he said was due over the phone. Again I assume everything is fine.

Fast forward to today 04/30 I get home open my mailbox and find a shutoff notice dated for 04/30. Now I understand that it takes time for mail to arrive but I literally live a block away from the damn building that they bill out of and the pending shutoff is dated for TODAY.
Again, water under the bridge, I'd taken care of it in the early afternoon yesterday.
WRONG AGAIN

I just looked at their website, confirmed that the funds were taken out of my bank account, the site even shows the amount that the shutdown notice said I was supposed to pay as paid. Yet the site still shows me as overdue and is showing THE LATEST BILL as outstanding!
If it were possible to recommend any other company I totally would but oh, they don't have to try because they have a Monopoly on the whole area.

UPDATE 2: I have fallen on incredibly hard times and I went into the building to explain my circumstances in person. I am severely overdue yet they have shown great empathy with the severe circumstances and have been working with me far more than anyone would anticipate. The website is still a bit archaic, however under normal circumstances it is generally good enough to get the job done. The people I spoke with at the building were also quite nice and accommodating.