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Review of Westfield’s Marriott Conferenc...

We reserved a room for 3 nights for 5 people onli...

We reserved a room for 3 nights for 5 people online that accepted our reservation last month. We got to our room and it was obviously for 4 people max ( 2 beds.)
We went to down to reservation at front desk and told the gentleman our online reservation accepted 5 people but our room can only hold 4 (2 beds only, no sofa) . Family of 2 adults, 15, 12, 11 yr old.
We were told sorry someone would have to sleep ON THE FLOOR and sent up blankets. No options were given. We ask for a cot which they refused due to room being too small. We eventually got a cot after I refused to have my kid sleep on a hotel floor and front desk spoke to someone.
I did not go prepared to purchase 2 rooms.
We were all very cordial about it.
I am extremely dissatisfied and disappointed at the option given of sleeping on the floor at such a prestigious Hotel.
Online reservations needs to be revised to limit acceptance for number of people per chosen room.
It s a beautiful Hotel and well kept. We did have a comfortable stay after a rough start.