chwee lee koh

Review of Shangri La Georgetown,Penang

I went to the club lounge with my colleagues on 25...

I went to the club lounge with my colleagues on 25 April 2018. One of your staff overturned a wine glass containing red wine accidentally when cleaning the table and this stained my pants and long sleeve shirt. The duty manager at the club lounge did not apologize to me and did not offer to provide me a free shirt laundry in this case.

I certainly hope you will handle such incident better going forward.