kay Mcmenamin

Review of Shaftesbury Hotels London

Booked 2 nights found we could only come for one o...

Booked 2 nights found we could only come for one of them rang to explain would be there the following evening arrived to find it had all been cancelled. Customer service from woman at the check in was poor to say the least. Suddenly after watching us cancel our restaurant booking the whole reason i was coming down, they 'find' our booking. Granted the manager couldn't do enough for us after but our evening was already ruined... So much for a romantic getaway wouldn't recommend to friends