Mary Cumming

Review of House of Darroch

Today the service was atrocious. We arrived at 2.2...

Today the service was atrocious. We arrived at 2.20 pm and asked for a table for 6 people. We were given a buzzer and told that we would need to wait for 10/15 minutes. We had a wander around the shop but there is only so many times you can walk round and round looking at the same stuff! So half an hour passed and no buzzer had gone so I proceeded to the drinks counter where there were 3 members of staff. 2 behind the counter and one on my side. At first I thought I was invisible as nobody asked if they could help or that they would attend to us in a minute. I then told the waitress that we had been given a buzzer and told we would have to wait for 10/15 minutes but had now been waiting half an hour. I could see that by now there were quite a few empty tables!!! She showed us to a table for 6 but unfortunately the sun was coming in the window and one of our friends couldn't see. We tried to close the blind but couldn't due to decorations in the window area . We had to ask to move to another table which was sorted out for us. We then ordered drinks and food. My daughter and son-in-law had ordered a starter. They had finished their starter which came without any dips!!! And still no drinks!!! We had to ask again. The drinks came but we were still short of one drink!!! Food came and all was ok. No problems with meals. Nobody came back near our table to ask if everything was all right or even after we were finished to see if we required anything else. Finally my husband went up to the counter to ask a waitress if all the staff had gone home!!! She said she hadn't noticed despite us being the only people sitting. She approached our table and asked if we would like anything else. We ordered cakes and teas and coffees which were fine, but by now it was almost 5 o'clock. My husband went up to pay the bill and there was no apology made at all. We left at 5.20pm. Just such a pity that what was supposed to be a lovely afternoon catch up with family and friends was spoiled by such bad service. We have all been here before and had a lovely time but I don't think we will be rushing back anytime soon