After three weeks waiting with not updates, not re...

After three weeks waiting with not updates, not returning phone calls my special need girl still not having services. Since day one telling me they have therapist only waiting for schedule time... This answer was the only one I could get from them.
Not professional at all, not empathetic with kids needs.
Three weeks waisted waiting an answer after hip surgery needing PT ASAP.
Three weeks I could have services with other competent company