Jim Roland

Review of Grabagun.com

Wait, what? Is it just me that feels this way? G...

Wait, what? Is it just me that feels this way? Good customer service Yes or No?

I wanted to compare fit and finish/cylinder lock up, sight picture and balance between the S&W 7in. model 686 .357 Talo and the Taurus 6 1/2 in. model 608 .357. before deciding on a purchase. Unable to find a local shop that had both in stock. I started at a new shop in Plano called RifleGear yesterday. I was able to handle the S&W there and the young salesman was very accommodating.

Since I believed they were a big online shop I had called GrabAGun two weeks ago to make sure I could come to their location to make a purchase and how they handled transfers. The young man on the phone was very courteous. Well, I traveled from Plano this morning to their Coppell location where I was politely greeted by Ron. I showed Ron a printout of their online ad for the Taurus and asked if I could examine one. He checked their inventory on his computer and advised me that he had one at the warehouse. I explained that I wanted to examine the firearm for the aforementioned items and his response was sorry but I would not be able to do that. Huh?

Was I stupid to think that he might suggest that he could have it moved over to the retail store and maybe I could come back later to take a look at it? Or maybe he could have said go ahead and purchase it and if it does not meet your standards we will refund and maybe charge a reasonable restocking fee? I am a retired Safety & Security Manager so I knew it would not be appropriate to ask if I could go to the warehouse to look at the firearm. Is this just another example of a company that just does not need or want any business that they have to go the extra mile for?