I hate to say this but this is my worst St Regis e...

I hate to say this but this is my worst St Regis experience.

The check in was totally a mess as everybody had to wait for at least half an hour. No drinks or towels were provide. No desk for platinum member. There were about 4 staff walking around the lobby but none of them is helpful. I thought St Regis is famous for their butler service.

At last after I complained to their manager. They took me to the lounge to check in. It turned out that there were TWO more counters at the lounge and NO guest there.

The room is ok and the view is really nice. But with this kind of service, I don't think I will come back again.