I called today to schedule a visit to my aunty for...

I called today to schedule a visit to my aunty for Thursday afternoon. The lady (Aura) who answered transferred me to the front desk. I waited for more than ten minutes and no one answered my call. I called again and the same lady answered my call, this time, I asked her if she can schedule a visit for me. She said yes and took my information and time and day of the appointment. I asked if this is confirmed and she said the front desk will call me today before the end of the day, before 5pm. Well, it s 5:10pm, and I didn t get a call. My first time calling them today and this is what I experienced. I hope this is not a prelude to something more worse. Avalon staff, please call me to confirm my appointment. I have to take off to visit a love one and this should not be a tooth pulling experience.
04/27 update. I finally got a call to confirm my visitation appointment. Cecilia was nice enough to explain to me how busy they were and she planned to call me but ran out of time. Thank you for confirming my visitation time.