Superior SoftWash

Review of Rittenhouse

We purchased 3 Delavan pumps to try them. The pump...

We purchased 3 Delavan pumps to try them. The pumps overheated and failed in less than 3 months use. When we contacted them to pursue a warranty claim, they were difficult to deal with, putting the responsibility for dealing with the manufacturer on us. We wanted to return the pumps, but were told we would need to pay for the shipping--to Canada, for the pumps to then be shipped to the manufacturer in the U.S. We gave up and threw away the failed pumps. It was not so much the needless work in the process to file a warranty claim as it was their indifference in helping us with the claim.