shannon o'shea

Review of Brickhouse Bridal

Horrible experience!!!!!! I went for the first tim...

Horrible experience!!!!!! I went for the first time in December and tried a few dresses but didn't find the right one. The lady helping me who was very helpful asked me to come back in January when they were having a trunk show for one of the designers that I liked. I, of course made the appointment to come back and to be helped by the same girl who was helping me the first time. However, when I showed up she wasn't there and they had me with another bridal specialist--mistake #1. We tried on quite a few dresses and picked the one. Since it was part of a trunk show they said it would take about 9 months to come in. Fast forward 9 months and I go to get the dress mind you my mother (who lives 5 hours away ) came to see the dress for the first time. The lady handed me the dress and it wasn't the correct dress--mistake #2. They first tried to tell me that that was the one I ordered and then turned the blame on the designer. They claimed the designer changed the cut of the dress and just sent that one (very unbelievable). Luckily, my wedding was still 3 months away but I had bridal portraits scheduled in one month. I told them the urgency of the dress and that I was worried that when the dress did arrive I would have to rush my alterations they assured me that would not be the case and if it was they would compensate me. I was sick to my stomach and wanted to leave right then an there but I gave them a second chance-mistake #3. I even purchased my veil that day because that had to be shipped in as well-mistake #4. I should not have given them anymore of my money. Three weeks later my dress arrived and it was the original one. I then asked at the time of pick up the status of my veil, the pictures were in less then 2 weeks at this point. The girl working told me she would call about the veil and get right back to me. No call. A week goes by and I call them to ask the status. The girl answers the phone and says yes it's here. I asked why I was not contacted about it as soon as it arrived and she had no answer for me. I have now picked up my dress from the alterations and I was charged an extra $100 rush fee which I was not surprised by with the time line I had. I called the manager to let her know and she has not yet given me an answer as to how they will repay that alterations charge. They gave me a list of alterations they suggested and I contacted two neither of which could fit me in in such a short time line. It is EXTREMELY disappointing how they could treat a client who is spending thousands of dollars on such an important dress. They have no consideration or remorse for the headache they have caused me. Planning a wedding is stressful enough and Brickhouse Bridal made it way worse. I would never recommend this store to anyone again.