Terrible experience. A friend booked a block of r...

Terrible experience. A friend booked a block of rooms at this hotel for her wedding. The hotel's computer system glitches and despite providing a receipt that clearly showed the booking for two nights, the staff tried to kick us out after one. Upon showing proof that the rooms had been booked for two nights, they said they would take care of it.

Two months later they charge my credit card for the 'extra' night with no warning.

Absolutely terrible experience.

Update:

Hi Kevin,
I would like to reiterate that my experience with your hotel has been incredibly disappointing. My initial experience was positive, and when we first encountered the issue at hand, I presented them with the initial booking confirmation made by my friend. Your desk manager told me that it was their mistake and that they would take care of it. Several months later and I see the charge appear on my credit card with no warning. I disputed the charge because it was unexpected and I wanted to make sure my card information was not stolen from or by someone at your hotel.

I have sent you the original booking confirmation. It clearly states that date of arrival was 9/17/2015 and the date of departure was 9/19/2015. It also clearly shows prepayment.

The single most disappointing part of this is the simple fact that you did not even attempt to contact me before you charged my card. When I called your office to inquire what happened, I was shuffled off to a voicemail box, and never received a return call with more information.

Further Update:
After multiple disputes on the charge and proof of purchase being presented again, the hotel has since fixed the issue. This process was incredibly unpleasant as I had to call them, get shunted to a voicemail, hear nothing back, leave a public review, and follow up with the person who responded to the review by email. It could have been handled quickly and pleasantly if they had responded to any of my requests for information before I posted a negative public review.