Mike S

Review of The Essence Suites

When we arrived there was a man going into front d...

When we arrived there was a man going into front desk area not wearing a mask and he stayed up there within a few feet of my wife while she checked us in. Two signs on door say please wear a mask. Another sign speaks about only one person at a time in check in area. The check in area is very small so thats understandable. But what was this guy doing in there? I asked the clerk when I was asked inside to show my ID and present my credit card about him. She said he was the maintenance man. So he was an employee who felt he did not have to follow safety protocols and put us at risk. So I wonder if he cannot wear a mask then what other shortcuts are being taken? The girls behind the counter were wearing their masks. Anyway I found the rooms to be quite small. The bathtub and steam shower were stained with dirt. There was visible dirt around light switches, outlets, etc. We checked on at 7 with plans to spend the evening but checked out at 10:30 pm. This was a prize from a local radio station for a free nights stay so we only lost the $47.20 they charged for membership fees and taxes. I guess we were expecting alot more cleaning and sanitizing to be done during Covid 19 so we were dissapointed. We didn't even use the whirlpool tub, shower, or steam shower because we were a bit freaked out. Our room also had a clock that ticks loudly on every second which disturbed my wife. TV was old and very small and hard to see from the bed area. There were lots of channels though. Walls seem to be very thin as we could hear tv's from other rooms, water running, whirlpools running, etc. The location is nice as it is on Lagrange Road in Orland Park behind Papa Joe's which is a good Italian restaurant with good pizza too. Lots of places to eat. If your not particular like we are then you should be happy at this place.