Unacceptable customer service in response time try...

Unacceptable customer service in response time trying to book a follow up for the Hand Clinic after my daughter was seen at Urgent Care on E Broad. They said we needed to be seen within two days. I called 5 separate times waited on hold for 20-30 minutes and no one ever picked up. I can't wait longer due to my job. I called the operator to send a message to department with my number and requested an appointment thru the on-line portal. No response AT ALL!!! Onto Ortopedic One who answered the phone and scheduled an appointment within 5 minutes