first time using Tradera, I bid on a bicycle where...

first time using Tradera, I bid on a bicycle where I did not notice that it is a pick up only option from a place far away from me. I ended up calling customer service to cancel (no way to do it). They told me to ask the seller so I did, he asked me to ask the customer service back. I gave up he gave me a bad review and thats pretty much it. Very disappointing service.