Hayley Piekkola

Review of Lifetime Nails

The only reason I gave this place 1 star is becaus...

The only reason I gave this place 1 star is because 0 wasn't an option.

I went to Lifetime Nails & Spa because of the outstanding reviews it received here on google. But never in my life have I experienced such terrible service. First, I was assigned one of the male associates who had been sitting in the back on his phone. I never would have had a problem with him except for the fact that rather than greeting me he bickered with the women who told him to do my nails and threw his headphones down in a tantrum. When I asked him what he usually likes to spend his Saturdays doing he said "I don't know, but definitely not this. I was just about to go home, in fact I think I might just leave now anyways". The rest of my pedicure was silent and uncomfortable as he argued (in english) with another worker about their personal relationship. He was obviously upset and taking it out on me as he demanded me to "move your foot" and "go wash your hands" angrily. When it came to actually painting my nails he grunted when I said I'd like french polish and went on to say that it'd be hard because my nails were so short. The passive aggressive Minnesotan in me tried to handle his remarks by suggesting very thin french lines - and all he had to say was "well you have no other choice". Now I don't believe he personally seeked me out as a vessel for his anger, and I know that everyone has bad days but this was an extreme I've never experienced before.

Not only was the customer service horrendous, but so was the actual service. This guy butchered my nails, rushed through the manicure and left big paint splotches all over my skin. The manager, Jackie had to not only finish the job he did on my toes but fix the mess on my hands - and even she was rude about it! When she asked me how much I'd like to tip the man I said $5 (which he truly didn't deserve) she looked at me with a confused look and said "wait, how much are you going to tip him?". I ended up leaving this "spa" with the worst heart ache, I've never been treated so poorly at a nail salon in my life.