I'm not one to complain and I'm often very underst...

I'm not one to complain and I'm often very understanding. I have been warned about the customer service and it's all true. So many departments and lack of communication. I'll now be over a week out of internet due to the 'moving house' department saying I didn't need someone to come and set up an appointment. Now they have set up an appointment when no one is home and I have to reschedule. Apparently it takes 6 days to reschedule an appointment. VERY disappointing... might just find another internet service provider now.