Jessica Proctor

Review of Captain Johns Crab House

I didn t get a chance to enjoy the delicious hot f...

I didn t get a chance to enjoy the delicious hot food. My family and I waited just over 2 hours for our food. We were pleasant while waiting just enjoying ourselves. It wasn t until a family came in got seating and received their food in no time. We inquire about our food with a staff telling us it just finished cooking. We get our food, looking at each other like why are our French fries cold. We made a few comments while receiving our food about it not being hot. She never said 2 words about it. Tried to hide that she didn t order my food then hurry and cook it. Well, the fish anyway. Put it with some already cooked fries and gave it to me. Me being the picky eater I am, I was too disgusted to eat anything. I picked over it and was done. So we paid and left knowing to never decide on this place again. I sat at that table and wanted to cry because I knew I was only paying my last money for me and my children to enjoy dinner for mother s day with my mom and sisters. Then to sum it all up, I ve been working in a restaurant for the last 7 years catering to my paying customers every issue. Making sure they are satisfied with what they spend their money on. So I am very confused about why our 2 hour wait for slightly warm food went unnoticed. We were too disappointed in the customer service to even ask for the manager to complain. This is a heads up to large colored American families. It s not worth your money unless all you want to enjoy is spending time with your family.