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Review of Sheraton Vancouver Airport Hot...

Rooms are fine, bathroom is nice. Parking costs yo...

Rooms are fine, bathroom is nice. Parking costs you $20/night on top of your room rate, which is ridiculous. Unfortunately the staff seem to like talking AT you rather than with you, or listening to what you have to say. How many painfully fake smiles do I need to be subjected to at checkin? =/

You aren't allowed to HDMI into the TV because it "messes up the movie box". What? Do you have absolutely no clue how TV's work? Switching a TV's input source to HDMI from Cable isn't messing up anything, it's just switching inputs. TV's don't send signals back to the cable box to mess it up. The manager informed me that this is their policy because it messes up their movie boxes. This is the result of people making decisions on topics that they don't know anything about. Let alone that they have an HDMI input built into the side of the TV stand for you to use, they just don't let you use it.

Next, I don't understand how any hotel can get away with providing this slow of a WiFi connection to paying guests. Let me explain this: if you want free internet in your room, it caps out at 1 Mbps. That's one megaBIT per second which is 1/8 of a megaBYTE per second. Do the managers of this hotel comprehend how uselessly slow that is? Understand that is less than 1/3 of the average WiFi speed in a North American home in about 12-13 years ago. Understand people can get 150+ Mbps connections at home. Understand that my phone's cell network connection can pull down 100 Mbps when I have full bars. If you want the "upgraded" package of a whole whopping 5 Mbps (approx the average WiFi of a N American home 10 years ago), you have to pay $10/day. ARE YOU KIDDING ME?!

Next is their "green" initiative, where you forgo daily room cleaning if you're staying consecutive nights, for a $5 food voucher that expires when you check out. This isn't a green initiative, it's another profit initiative. Each room probably costs around $30 to clean, given the supplies, detergents, energy for washing machines, and of course wages of the cleaning staff. All of that is built into your nightly rate. You are then encouraged to forgo this cleaning to receive a $5 voucher. It's marketed as a green initiative because that's how you get the highest percentage of people to opt in. Then you throw in the lowest value of food voucher you can, to get X percentage of people to buy into your initiative. Every person who buys in, earns you another $25 profit.

So let me get this straight. You have a hotel with an average room price somewhere between $200-300/night. You then charge people $20/night for parking. You then charge people $10/day to upgrade from unusable WiFi to extremely slow WiFi. You then have another profit making initiative that you market as a green initiative. And then you won't even let me HDMI into the TV using the HDMI connection you have installed in the room already. It's just unacceptable. I cringe every time I get stuck staying here.