Where to begin? Our electrician was supposed to be...

Where to begin? Our electrician was supposed to be out last Friday at 5pm- I made arrangements to leave work early for our appointment. He never showed up. Around 8 pm that evening, he sends me a text from his personal cell to inform me he got 'distracted' and forgot to come out. I was frustrated enough he didn't show or even bother to call- but I was SHOCKED to learn he was 'distracted watching the rain'. Ummmm. Really!!? Maybe don't tell your prospective client that. The next morning he called twice before 8am. I was reluctant to return the call, but decided to give him another chance. He asked if we could meet that day (Saturday) I let him know I'd be at work most of the day, but could meet after 5- his response- "Ummm, I might could do that." I let him know I needed to know for sure hes coming and he agreed to that time...

The purpose of this appointment was to reiterate the work that would be done from an estimate given six months prior. Upon arrival, he hands me his iPod to read the old estimate. Which I have-- that's not what I need. I was requesting a walk through/estimate confirmation before we scheduled the appointment.

NOW rewind. This is a total home rewire/plumbing project. We had a couple of guys come out from their plumbing department a week prior. Very nice guys- we were very impressed by their demeanor and professionalism! We were told by them that if we signed up for a yearly maintenance plan, we would save 15% total on ALL the work were needing done.

When the electrician came out, he informed me that we were told wrong-- we probably couldn't save 15% on the electric, only the plumbing-- But said he would get with mgmt to see what he could do since we were given that information and get back with us shortly.

Days went by and I hadn't heard anything, so I gave the office a call. I spoke to a woman up front by the name of Brittany, I explained all that was going on and requested a total estimate-- ONLY to find out she spoke with the supervisor and learned they DON'T offer that discount on large jobs that we were already offered- but we could receive a 7% discount instead... I was later offered a 10% discount along with a new MUCH higher estimate to make up the difference in the 'loss' they'd take. No thanks.

In conclusion- this is the most unprofessional, uninformed, over priced, and disorganized establishment I've ever had the pleasure of almost doing business with. I'm thankful to have moved on.