Everything was great except the communications bet...

Everything was great except the communications between hotel and spa. Called and got a package that included room, breakfast buffet, and a couples massage. When me and my wife left we noticed the spa tried to charge us a spa charge and we told them we had the package and we were told they had it undercontrol. Once we checked the card we noticed we got an additonal charge for nearly 300 bucks from the spa! Very disapointed as we were told this was not going to happen after we went out of the way to verify charges at front desk..and it did anyways..plus even more than what was on our charges invoice.