I go between being a Diamond and Gold member at Hi...

I go between being a Diamond and Gold member at Hilton with between 50 and 100 stays a year. The first night of my check in the customer service of the night crew was simply the best I had ever recieved, should be the example. That is why this review got 2 stars. From this point on. It was a complete failure. Uncomfortable beds, asked several times for a topper or new mattress over several days, was told managment would get back to us,I am still checked in on day 3, waiting to get a phone call....I will update if they ever call before I leave. The pool is 4 feet deep, on the 4th floor between the parking and the street. No wifi, dirty, the access to the pool is key controlled and not working, we rekeyed 3x, finally engineering came to meet us and showed me 6'3" how to defeat their security systems. Goodluck if youre short. The womens bathroom outside the pool area, smelled like piss and rotten eggs and was flooding into the area by the elevator. They put an area rug down by the door to soak up the piss and such, smelled awful in the heat. We had asked for more towels several times as housekeeping didnt get to our room until almost 5pm and we had a dinner to be at. The last time we asked for towels, we waited nearly an hour and no one showed. So I got dressed at 11pm to walk downstairs (exhausted) to get my own towels. They were sitting at the front desk with 3 employees bullsh!tting around them. The hotel is in need of some repairs and upgrades. There is no in house Bar as they havent opened it yet. I asked an employee about it, and they said it was supposed to have been open 3 months ago and wont be for several more months. If the ladies at first check in were so kind, I wouldnt have given any stars. Avoid this property.