Selwyn Duijvestijn

Review of Schuuring

On August 9, Ziggo instructed partner Allinq (i.s....

On August 9, Ziggo instructed partner Allinq (i.s.m. Siers Telecom) to start the installation of a cable. On August 19 I received the confirmation of the assignment. In September I was told that everything would be arranged before 1 October. In the first two weeks of October a total of 7 times called and all times the promise to be called back that an appointment would be scheduled. That didn't happen. There was no call back and no appointment. Eventually, after months of waiting, an appointment was made through a subcontractor. However, the cable has still not been laid. Although there was an appointment scheduled today and we waited 1.5 hours from 7 to half past 8, no one seems to be coming. On the phone it is simply stated 'a team is sick, maybe we will call next week for a new appointment'. There is absolutely no view of internet connection. Meanwhile, no understanding of this situation. So even not showing up is normal for this company. We are being lied to time and time again. It is incomprehensible that these types of companies still exist.