It was great! I had a spacious room with a master ...

It was great! I had a spacious room with a master bedroom and a little balcony with a huge window overlooking the garden and other rooms. The room and the place was really clean.
POOR customer service and that is why I do not give them 5 stars. The girl that checked me in had no clue of what she was doing!When I asked where I parked and where I could go from there to the room...she didn't know.
Self parking is $15.00 daily and she said plus taxes...well my bill for 2 nights was $30.00 parking total. So who made the mistake?What she said or the bill????