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Review of Commune Hotels and Resorts

On the whole this is a good budget hotel in a conv...

On the whole this is a good budget hotel in a convenient location near San Francisco's civic center. Our room was small but modern. We stayed for 7 nights but unfortunately our room was not cleaned during that time - we were out all day on Tuesday (our designated once weekly cleaning day) but the cleaners only got round to checking on our room in the evening when we had come back from our day out so we declined their offer to clean it as we wanted to chill in the room. The showers and toilets are kept clean so it's not a real problem to not have these facilities in your own room. I did have some toiletries stolen from one of the showers though and the staff couldn't help me get them back so make sure you don't leave anything in the communal facilities by mistake as it might go walkies. We slept soundly and noise at night doesn't seem a big problem. Free popcorn and coffee in reception was another plus. Bit worrying that reception staff couldn't explain how we would be billed when we checked in - if you are spending $700 you are entitled to know how and when your card will be charged. All seemed OK on the receipt when we left but the staff should make sure they can tell customers from other countries their policies when asked.