Von Thomas

Review of Viva Restaurante

The food is great!!!

The food is great!!!
BUT THE SERVICE IS TERRIBLE!!!!
I HAD TO ASK FOR WATER INITIALLY....
My daughter orders Lomo with no tomato and
I order chicharrones de pollo(comes with fries $10), but I wanted to substitute the french fries for tostones they told me $3 extra. When I asked to substitute for French fries put shredded lettuce they told me I could not do that. And when I asked for just the chicharrones (fried chicken chunks) they wanted to charge me like I was having the regular $10 meal. After 5 minutes of negotiation I was able to get my chicharron de pollo with NO FRIES , a small side of lettuce for the regular menu price of $10. AND IM FINE WITH THAT!! I ordered water my daughter ordered sprite.... THE WAITRESS STANDS THERE AND ASKED WHAT ELSE TO DRINK?
Thats all....
We drink an eat bead until our food comes...
Our cups are empty approx 5 mins... waitress walk to other table takes order an walk by us... I pick up cup she continues to walk. Waitor comes to other table I pick up cup he looks over the walks by....
I place cup on table after eating ice....
He comes over asked if everything was ok..... I told him we are thirsty.... he goes to get water. I tell him she had a sprite, how much for her to have another. He says $2... okay we will take it. They bring sprite. We finish our food, well 1 plate is half eaten, After 13 mins he bring the bill an says have a nice day. He checks another table, and brings water to another....
I stop him to request a to go plate....
He attempts to take the uneaten food I say no just bring the plate ive waited this long I can do it.....
I pay the bill an leave!