Haley Shaw

Review of Denville Nissan

Nissan world of Denville is a hack dealership and ...

Nissan world of Denville is a hack dealership and there s really no other way to describe them. To begin, I was 100% unhappy with my purchase less than a week after making it (I was very poorly informed on the features of this car that later on became problematic for me, and if I had known I never would have bought it). They tried to get me in another car, I ll give them that, but it just didn t work out. So that s fine, not their fault. But here s where it gets pretty messed up. The clock that sits in between the speedometer and tachometer got stuck at a certain time (different times every time), and would remain stuck on whatever time it stopped on, while the clock on the radio would keep moving normally. Now, this isn t a huge issue, doesn t effect the drivability of the car, however for a brand new car that s rather upsetting, I shouldn t be seeing any issues, even something so small, at this age of the car. So when I brought it in, they told me they were ordering a gauge cluster, and would let me know when it was in. Cool, I was fine with that, it was getting fixed and it wasn t out of my pocket. About 3 weeks later, I noticed an email buried in my inbox and it said Haley, your part is in. Please call 973-xxx-xxxx . So I did, and when I did I was informed that at that point, they had already had the part for quite a while, and that I had limited time to bring it in before they had to send it back. So luckily I bought a second car (if that at all shows how unhappy I was with the car), and was able to bring it in that night. Got fixed, I came to pick it up, and when I got in the car to start it, the first thing I noticed was that my odometer was wrong. Like really wrong. It got rolled back over 3,000 miles. I went back in and asked about it, and I didn t get much of an answer, besides you need to talk to George . George Paul is the service manager there, and when I finally got ahold of him regarding this (which took me quite a few calls and leaving voicemails), he informed me that when they order a new gauge cluster, they give Nissan the current odometer reading, and they send the unit pre-programmed with those miles. And then when I asked why they even let me take the car, and why it took so long to let me know the part was in, he proceeding to blame me for racking up too many miles. Basically telling me I should ve known better and this instance was my fault because I drove my car. I m sorry, but I didn t buy the car to not drive it. I m pretty sure that I have the right to drive it. And if it was passed along to me that I should leave the car so that the odometer doesn t get messed up, I absolutely would have left it until the part came in and the issue was fixed. The issue was never resolved, the car currently has 3,xxx miles less than it should. The issue with the clock freezing is also still prevalent, so the repair did absolutely nothing. Since then, I ve tried getting into contact with the dealership regarding issues or questions outside of anything to do with servicing the car. I ve left more messages than I can count on one, if not both of my hands, and not once have I ever gotten a call back. I started taking the car to another dealership because I refuse to deal with these people any longer. Once they have your money, they don t give a damn what happens, and they ll do anything to keep from shelling out more. I ve been debating writing this review for quite a while now, ultimately deciding that its just petty. But after the last time I called, needing important information about my loan, I was transferred to the finance manager in at the time, was informed he was at his desk, and that if he didn t answer he d call me before the end of the day. I left a detailed message, explaining the urgency and I ve yet to get a call back. The dealership I m buying my new car from? I get a call back less than an hour after I call, every single time. So that was just the last straw for me, I decided this needed to be written. If you need a good dealership, I HIGHLY suggest Abeloff Nissan in Stroudsburg, PA.