Owner Tammy Adams Koester hasn't responded to anyt...

Owner Tammy Adams Koester hasn't responded to anything we ha e sent her.

This company has taken advantage of a horrible situation and a group of 8th graders and their parents from a small Catholic school . We booked our 8th grade class trip through student adventures but with this covid -19 pandemic were forced to cancel the trip because the state of Michigan and Ohio and several other states which we would've been traveling through are shut down for group gatherings and schools have been forced closed for remainder of school year. This to student adventures has decided to keep 25% of our money which comes out to over $200 per family for a grand total into their company of over $8,440 with out counting chaperone money they will be keeping , instead of doing the right thing and keeping a small portion like the other travel groups that did other schools in our area , they only kept $35 and refunded the rest to parents but not student adventures and when our parents emailed or called they either got a generic email response which turns out is the covid policy they threw into place or no answers to phone calls ... However we did receive an email yesterday stating they will be keeping 25% and depositing it in 4 separate transactions ....... I URGE any school group not to use this tour company they are not trustworthy and in my opinion not worth the time unless you like losing money , even with the govenor saying these refunds due to covid -19 must be repaid they still kept their cut .... Please think twice before using these guys for any school trips