just funnin

Review of Optimum RV

Not our first RV, but first time we've worked so h...

Not our first RV, but first time we've worked so hard after we sold that RV to get extended warranty and GAP coverage canceled and refunded. Our RVs evolved with our family, so they changed every several years to accommodate the family size. Other dealerships have refunded those extra (separately purchased and refundable) warranties within hours of request. It's been two months. We stood in their office nearly 3 hours to speak with "the only finance guy," to then be told to take paperwork home, fill it out, bring it back. We don't live close. Filled out paperwork there and left it there for finance guy. Two months later, and many attempted contacts on our part, still nothing. They think you can just pop in to fill out paperwork again because originals cannot be located. They don't return calls. They don't respond to emails. Most voice mails we were dumped in were full or calls just not returned. The kind receptionists attempt to assist, but the finance guy and GM don't seem to care. Have called the warranty company directly - they claim no action or inquiry from Optimum. This is approximately $3 grand of OUR MONEY that Optimum doesn't seem to want to give back. We will be filing complaint with BBB, as other reviewers have said. It doesn't matter what they may have done well or right along the way - when they won't give you your money back there seems to be something terribly wrong with the business. Read the other reviews carefully before you decide.