As we were super excited for the cave rafting we h...

As we were super excited for the cave rafting we had boooked it from india and had our booking on 10 march 2018 but as we lacked information on the location of the cave head office and cudnt find out the location despite trying with google maps we had called their head office and none of them respond by morning 6:00 am (as our tour timings were at 7:00am). We had again called them at 9 0 clock and they had mentioned that our tour has being RESCHEDULED to the next day . Next day we had to leave from rotrua again at 4:45am to reach the location and i was asked to pay for rafting again even after explaining on what was spoken about rescheduling they then changed there words to be as rebooking and staff were very rude for no reason .Overall one of the worst travel experience with them. They donot deliver what they promise.please book with some other operators.