K

Kristina C

4 years ago

I had the worst experience here for a week stay an...

I had the worst experience here for a week stay and do not recommend this place to anyone.

1) The rooms are not clean. I was afraid to put my 9month old down on the floor in the room. Dirt, filth, scummy fingerprints. They do not clean the rooms daily. They act like they do but they don t. It s pretty appalling at the level.

2) we have ate at the hotel in different restaurants and at the pool. Riva was by far the worst. My food was inedible and so was my husbands.

3) pool service was fine and the people were nice but we ordered two mojitos and it was sugar water. They forgot to put the booze in it.

4) front staff is beyond rude and condescending. We needed an room extra key and my husband was the only name on the account. Despite giving her my ID with the same last name, same mailing address, I have the same credit card, I could verify every detail on the account she refused. She was rude. It s okay for me to sign and charge to my room with my husband being the only name but I can t get in my room. They will take every penny from you but if you need something they are not accommodating.

Go somewhere else. Do not stay here. In addition to your room price you pay an extra 60 bucks a day for a resort fee and parking. Not worth it. We will never be back and do not recommend.

Comments:

No comments