Bob Williams

Review of James A Haley VA

I don't understand how this location is not under ...

I don't understand how this location is not under Government review for the lack of care offered when needed the most - by veterans. If you go for an appointment you'll see empty halls, employees doing much of nothing but, roaming those halls or on their cell phones. I went in for a simple test and the person sticking me in the arm stuck me so many times my arm turned purple and a supervisor had to tell her to stop. The primaries don't seem to want to answer emails and if they do they don't want to see you in person, they want to play Doctor through telephone calls. I wanted a Covid test weeks ago and was told they weren't testing veterans (just employees), so the people most at risk could not be tested. They are very interested in constantly getting you to do surveys as to how good they're doing. Sorry, but the overall answer is NOT too good. The only ones who seem to care are the pharmacists. They get your meds out quickly and will spend time asking you questions - in fact, more questions than the primary will ask you. Covid 19 did not shut down James Haley, James Haley distanced itself from the vet community to the point of doing the LEAST they could get away with in the way of offering care that vets desperately need. People (employees) we are Veterans! We earned this care! How many covid patients are in James Haley right now? How many us vets have you tested? Give us some numbers to justify keeping your doors shut but, the lights on and people paid for doing nothing (ZERO). The lack of care is killing some of us and when you wonder why 20 vets per day kill themselves one doesn't have to look any further than the despair caused by an illness. Just how close to death must a vet come to to be cared for (and I mean cared for) in person - not through a telephone call or through a customer service email. Don't answer this review with the usual come into the ER if it's an emergency, as this has to do with getting back to business, scheduling appointments, opening your doors and treating the vets who need treatment. The ER is for emergencies and were told don't go to the ER if it's not an emergency. It's about care that's needed to keep one from having an emergency. Is it no wonder who this hospital is named after? It is a Ringling Brothers three ring circus on many levels.