High street Surgery

High street Surgery

First I was really happy with the service but after today I m very Disappointed I gave a prescription a week ago for it to be progress in I was thinking they will contact me to let me know it s been progress but I had to call back after a week to find out he has been sent off to my old pharmacy in E3 I contact the old pharmacy they said they haven t received anything my name I then call the GP and inform them but they was rude
She reply back I m doing it only today over the phone and the noise on the background was very Disturbing hardly hear the person

It wasn t my fault you sent of to my old pharmacy you should of check with me first plus it in E3. And why didnt you call back if there was a problem

Rude receptionist
Noise in the background
Wrong pharmacy
No call back

We come to clinic to be safe and for service not be upset or rude back

It was upsetting for me that I got treated that bad today maybe next time it might be worse

And few days ago I was the told to collect my letter I give in but when I went to pick them up they was missing from the office

Improve the service patient should able to give the prescription over the phone like others GP to receptionist shouldn t be rude in with a can t hear that other person and you doublecheck everything before they send it off

It is the responsibility of the reception to make sure the patient feel safe when they come in and when they talk on the phone not to feel like they re being neglected or Rude too it is not nice

If you re having a bad day please don t let it affect your job because it is affecting other people around you