Info on your website does not match what I receive...

Info on your website does not match what I received at the resort. Kids were charged at dining (except breakfast) when they are supposed to stay and eat for free. Kids club was not free.
Had lots of hassle with reception over a credit for breakfast. I had to chase them for 3 consecutive days before I got an answer and a credit. However on check-out that credit was not applied - more hassles!
House keeping and restaurant staff were very nice and friendly especially Kara who made my grandkids very happy.