carrie woo

Review of Hyatt Regency Bethesda near Wa...

We stayed overnight here on 04/05/2014 the hotel a...

We stayed overnight here on 04/05/2014 the hotel and staff was super nice room was nice and clean. However once we got on the road I realized valet parking had stolen my phone charger out of my car. I called on 04/06/2014 to report it and they said you have to make a report while there. I stated I did not think I needed to inventory my car before I left that I paid for a service. Manager was extremely rude and told me basically there was nothing he can do and didn't even offer an apology. I called back this morning and spoke to the manager he said that he cant believe it they have long time employees and never have issues. I said I understood that but I am 10000 percent sure that they took it . It was plugged in when valet took my car away. He says he will investigate and ask around and call back tomorrow. I do not think that I will hear back from them. Please think twice about staying here and trusting valet.