James Monteressi

Review of Chapman Auto Plex Scottsdale

Go to another Jeep dealership. These people don't ...

Go to another Jeep dealership. These people don't value your time. I recently ordered a Jeep which was to take 3 weeks to arrive. Was able to negotiate a reasonable price with the sales person. When it arrived I was given the run around (Jeep was stuck on the train, then it was the jeeps battery died and needed a jump etc etc) I was never updated on any of this and I had to call them to get any info. Finally I found out it arrived at the dealership when I called them. I made an appointment to pick it up. When I arrived to speak with the sales person the manager came out and told me that i can no longer have the negotiated price and if I still wanted it I would have to pay full sticker price. He was aggressive and unapologetic. I abruptly told him no thanks and that I'll take my deposit back (The manager was a short guy with redish hair if you're interested)

To add insult to injury, I received a letter in the mail a couple weeks later that said my credit wasn't approved (I have a 800+ credit score and make +400K a year and was approved at Range Rover which i ended up purchasing). When I called Jeep to get to the bottom of the denial letter I was passed to 3 or 4 departments before I was finally send to their finance department. I called several times and left several messages, however they still refuse to call me back to explain what was causing my credit to be denied.

Go somewhere else if you expect to be treated with respect and dignity.