Kathryn Mendel

Review of Burger Up

Sad to have to give one of my former favorite rest...

Sad to have to give one of my former favorite restaurants such a poor review, but their customer service was pretty deplorable tonight. We put ourselves in line using the No Wait app only to arrive and find plenty of communal tables and bar seating open. We requested to sit at a non-communal table and were told the wait would be approximately 20 minutes. During that time two 4 person tables emptied. A group of 4 arrived after us and they were seated at a private table immediately, despite the communal tables being open. But still we waited... Another 4 person table was cleared and then remained open, so we went in to inquire why we were still waiting only to be told we could be seated at a 4 person table since we were a party of 2. Mind you we've definitely been seated at 4 person table in the past. I'm shocked to find that such a restaurant would choose to leave tables open when paying customers are waiting and wish to spend money at their establishment. Burger Up definitely lost a repeat customer tonight.