Kate Sawyer

Review of Poudre Valley Health System

Although the care is good here, their billing poli...

Although the care is good here, their billing policies are absolutely the worst I've ever experienced. Care was given in Jan '13 and in Oct. '14, I received a call from a collection agency stating that I hadn't paid for my treatment. I have insurance and a flex spending account as well as a health savings account. There was absolutely no reason this bill wasn't paid. Outside of the fact that my address was wrong in their system, all my other information was correct. I was never contacted via phone or email, nor did I ever receive a bill- they were sending the bills to the wrong address. When I called PVHS's billing department after the creepy call from the collection agency, they wouldn't help me because the account had already been sent to collections. Furthermore, I am in the process of refinancing my home and this fiasco has stopped my refi plans altogether. I am now out processing and handling fees for the collection agency and also for the lost interest rate on my home- I'm just glad I hadn't yet paid for an appraisal. I actually feel violated; not trying to be dramatic, but this experience has caused me great anxiety and distress. I wish I had never walked in their doors.