The first iiNet technician couldn t help me, so or...

The first iiNet technician couldn t help me, so organised another technician to come to our house in the following 48hours. This technician never arrived. I tried troubleshooting again and found that the filter that came with the modem, was not supposed to be connected. After removing that, the dsl light came on and I tried configuring the modem. I couldn t get the modem configured, so called the iiNet technicians again. The next technician was brilliant, very helpful and had the modem configured in no time.