We had a very underwhelming dinner here. We made a...

We had a very underwhelming dinner here. We made a reservation for 9 people a week prior for 8:30pm and requested outdoor dining. At 8pm, we called ahead to ask if they could take us early. They said that they had two 9-people reservations for 8:30pm, and that our reservation might be seated a few minutes late as the party before us had arrived 40 minutes late to their reservation. We told them that was fine, and arrived to the restaurant at 8:45pm, calling them en route to tell them we were on our way. We were told on the phone that the party was just getting dessert and that they would be done shortly and the servers would bus quickly once they departed. We waited for a while, asked the hostess what was going on around 9pm, and then was finally told to take a look at a drink menu and that they'd get us something to enjoy. We never had anyone come back to get drink orders for us. Finally, at 9:25pm, we were seated. The hostess was gracious as we passed her, and once seated, our server gave a friendly welcome and noted his apologies for the delay. We made a joke of how it was fine, but that we looked forward to him making it up to us with drinks, to which he quickly agreed. We also shared with him that many of us were NAU alums, primarily Hotel and Restaurant Management alums, and that we had all been in similar situations professionally. He took drink orders, and we got our drinks and water service quickly. We also had our appetizers and entrees ordered quickly. The food came out in a timely manner; and our server was kind overall.

Here's what we are upset about past our 55 minute wait time (that we had a reservation for):
1) no manager came to apologize or speak to how their service staff were resolving the situation
2) no part of the meal or drinks were comped, even after two employees implied they would be taking care of us
3) the food taste overall was underwhelming - short ribs under seasoned, dry, and tough, "risotto" was really just unflavored sticky rice

We are incredibly disappointed with this Flagstaff staple and not one of our 9-person party will return or recommend.