Worst customer service I've ever received.

Worst customer service I've ever received.
We got great communication and service as we booked and worked with them remotely for our move across country. However upon arrival we were told the parking we paid for was not available then argued with us for a full day on if we paid for it or not. We were not greeted kindly. No welcome package. Simply a note with the wifi password,room key and comment to find somewhere to park. We then had to carry all our luggage several blocks with 2 young children in the dark in a new city.

The problems didn't stop there. There was broken glass in carpet of the apartment, false eyelashes under the coffee pot, not enough towels, the dryer condensation hose leaked causing a puddle in the hall, the blinds don't work, the cable doesn't work, etc. The list goes on and on. There is a fire alarm in the kitchen drawer that beeps every 20 minutes. Why is it in a drawer and not on the ceiling? There are neighbors that yell and fight in the halls at all hours of the night. If they aren't yelling there is the neighbors TV at 2 AM.

The biggest problem is the property is managed remotely. It took me 5 days of promises that someone would be there shortly before I got to a hold of a manager. Then a few more days of nothing before they moved us to another apartment.

Once again I had to report issues. Lights not working, the bathroom door handle is about to fall off, etc. My son is highly allergic to dust. We both start sneezing so I check the filter on the central air unit. It is dark grey with a thick layer of dust and clearly been used for way too long. You pay a $150 room cleaning fee. What are they doing with that because clearly they are not doing a thorough cleaning and walk through between guests. Guest should not be the ones reporting these issues especially if they just arrived. There is no excuse for these issues as the handyman was the only one that was quick to respond.

We've been here almost 2 weeks now. I can tell you this place is pretty but not functional. Large beautiful kitchen but it is barely stocked with the bare essentials. You could fit all the kitchen dishes, silverware, utensils, cups, mugs and pots/pans in the dish washer with room to spare for whatever things you needed to buy. Clearly guests needed to buy kitchen items by the random items that are in one kitchen but not the other. The blender is missing the base that holds the blade. I picked it up to use it and the blade were just sitting in the cup.

Large bathroom with large jetted tub that you can barely fill half way before your water tank runs out of hot water.There is a TV mounted on the wall above the toilet and on the same wall as the lounging side of the tub. So there isn't a way to comfortably lounge in the tub and watch the TV or while using the toilet so what is the point?

Tons of closets. Seriously. This is a 1 bedroom with 3 large closets, the other had 4. One was a walk in. Why couldn't they fit a full size water tank for the hot water in one of these closets? Shelving for linens but you have to really fight to get enough towels for your whole family. 2 adults, 2 children, 2 towels. They knew when we booked there was 4 of us and these are advertised as fully stock and furnished apartments. We're not suppose to need to supplement.

They advertise on site parking. It is online and on signs in front of the entrance however it took us 8 days of fighting after we arrived days to get them to arrange parking at a parking garage over a block away.

The mattress is the worse I've ever slept on. No matter what way I sleep I wake up in pain. I slept better on the pull out sofa bed.

We were promised our nurses promo rate would still be valid if we needed to extend our stay a week or two. They lied.

Take my advise do not rent from them. They do not follow through with any if their promises. This is a scam.